Refund Policy

At Neutral Buy, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

Refunds are available for eligible items that meet the conditions outlined in our Return Policy.

To qualify for a refund:

• The item must be returned within 30 days of delivery
• The item must be unused, unworn, undamaged, and in original packaging
• Proof of purchase or receipt must be provided
• The return must be approved before shipping the item back

Non-Refundable Items

Refunds will not be issued for:

• Sale or clearance items
• Gift cards
• Personalized or custom-made products
• Perishable goods
• Personal care and hygiene items
• Items returned damaged due to customer misuse

Return Shipping Fee

All approved returns are subject to a $15 USD return shipping fee, which will be deducted from the final refund amount.

Refund Amount

Approved refunds will include:

Item Price + Applicable Taxes − $15 Return Shipping Fee

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 4 hours of delivery at contact@neutralbuy.com with clear photos of the issue.

After verification, we will offer one of the following solutions:

• Full refund
• Replacement item
• Store credit

Refund Processing Time

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds are processed within 10 business days
• Refunds are issued to the original payment method
• Banks or credit card providers may require additional processing time

If you have not received your refund within 15 business days after approval, please contact us at contact@neutralbuy.com.

Order Cancellations

Orders may only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your credit card provider
• Contact your bank for processing updates

If you still have not received your refund, contact us at contact@neutralbuy.com.

Contact Information

For refund-related questions, please contact:

Email: contact@neutralbuy.com